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User Guide

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment Info

[PayPal]: Virtual Online Account, Credit/Debit Cards supported by PayPal
1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account

Shipping

  • Shipping Methods will be automatically selected during the checkout. We provide tracking number for all packages.

    Shipping department is Located in South Korea. We ship items to everywhere in the world.


    Order value from 1 to 80 USD - You will be charged $5.90 for your order which is for Priority mail (K-packet) by post office.

    Order value from 81 to 200 USD - You will be charged $8.90 for your order which is for Priority mail (K-packet) by post office.

    Order value above 201 USD - You will be charged $22 for your order which is for Express mail (EMS) by post office.


    We offer flat rate for Fedex which is the same amount of EMS.

    * If you would like Fedex for your order, please contact us once you make an order. Otherwise your order will go out with EMS.

    If your order value is less than 200 USD and you would like to get EMS or Fedex, please follow below instruction.

    1. Add all the items you would like to purchase into your cart.

    2. Click the link below and select the option for EMS or Fedex. Add this listing to your cart.

       >Upgrade Shipping<

    3. Complete your order.


    Once you add the shipping upgrade listing to your cart, your shipping cost will change to 0 USD and 22 USD will be added to your order total.

    * Any reward point or discount does not apply to shipping upgrade listing.


    General Shipping Days

    We mail out orders within 3-7 business days after receiving payment.
    Some orders can take more than 3-7 preparation days. (1 to 4 weeks in case of minor complications) PLUS 7-20 business days or more for Shipping. It is possible not to receive them within 2 weeks (delivery time varies and affected by custom process & post office condition) If you don't receive within 45 days, please contact us.


    SHIPPING IN DETAIL

    ▶ K-Packet (Priority Mail) 
    $5.90 USD Flat Rate  for orders from 1 to 80 USD, 8.90 USD flat rate for orders from 81 to 200 USD.  Usually delivers within 7-15 business days AFTER Shipment Date. Note: These days do not apply if a package is held at Customs.This option comes with a Tracking Number. An email will be sent stating your Tracking Number and when your order ships. 
    Recommended to purchase for these Countries: Italy, Germany, Portugal, Denmark, Africa, Mexico, Brazil and Spain. We strongly recommend these Countries to purchase K-Packet/Priority Mail, EMS, or FEDEX.
    Italy and South Africa: Post Office does not offer EMS. The other option is Fedex. Starting at $22.00

    Jewelrism IS NOT RESPONSIBLE FOR LOST PACKAGES.

    ▶ EMS Express Mail 
    $26 USD Flat Rate, however much you purchase. Delivers within 3 - 5 business days AFTER Shipment Date. Note: These days do not apply if a package is held at Customs.This option comes with a Tracking Number. An email will be sent stating your Tracking Number and when your order ships.
    Additional information: EMS is the most secure Shipping Method. Highly Recommended.
    Additional information: EMS is not available to these countries: ITALY, SOUTH AFRICA, NEW CALEDONIA, DOMINICAN REPUBLIC, LEBANON, REUNION ISLAND, LITHUANIA, MALTA, MONACO, SWAZILAND, SOUTH AFRICA, URUGUAY, CENTRAL AFRICAN REPUBLIC, COLOMBIA, PUERTO RICO(USA), GUAM(USA)
    Additional information: Purchasing EMS does not effect lead/prep times. Orders go out in the order they come in.

    ▶ Fedex Economy 
    $29 Flat Rate. Delivers within 3 - 7 business days AFTER Shipment Date. Note: These days do not apply if a package is held at Customs.This option comes with a Tracking Number. An email will be sent stating your Tracking Number and when your order ships.

  • Returns/Exchanges

    1. Requirements:

    Please take into consideration that we only accept qualifying returns. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:


    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or
    -you receive a defective product.
    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
    (2) A customer service representative will be in contact to assist you by email.
    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
    *The item(s) must be sent in their original packaging and unworn.
    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.
    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

    Refunds

    It takes 3-5 business days to issue a refund for a returned or cancelled order.
    Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

    Other

    Pending period for reward store credit:
    Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

    Requirements:
    If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
    The maximum store credit you can spend on one order is “max_mileage.”

    Cancellation of store credit:
    Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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